Go Karen! I support you 100%. Call the manager if you're not getting the service you paid for and deserve. Call the police ANYTIME you feel threatened by anything or anyone. It doesn't matter what some snowflake wokey dokey calls you. You work hard, you pay bills, you have kids to raise and a home to protect and a job that needs your best you. I don't understand why you would give two shits what some social sciences academic wants to call you because they're annoyed by your tone. These people don't matter. They're responding from a traumatized place because of the insane stuff America has witnessed in recent years, but their coping skills are childish and precocious. You don't have time to apologize to them - keep doing what you were doing.